Automate Commerce on WhatsApp with TxxT
Close your B2B sales cycle faster with txxt's WhatsApp Business Solution. Send timely follow-ups to nurture leads and strike conversations using WhatsApp automation.
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What is WhatsApp e-commerce?

WhatsApp for e-commerce is used as a messaging platform, for conducting business communications & commerce, such as buying & selling products or services via WhatsApp. This can involve using a WhatsApp Business platform to communicate with customers, make sales, and potentially integrate WhatsApp with other e-commerce tools and payment gateways to streamline the shopping experience for your customers.

In the context of e-commerce, the WhatsApp Business API can be used to send order confirmations, shipping updates, and other customer service messages, as well as provide a convenient channel for customers to ask questions or initiate a purchase. By using the WhatsApp Business API for e-commerce, brands can improve the sales, marketing and support of their businesses. Earlier, growing e-commerce businesses faced many challenges in setting up their e-commerce store on WhatsApp. However, the WhatsApp Business API solution for e-commerce has made the job way easier.


What are the challenges faced by ecommerce business stores? 


With the expanding e-commerce industry, there is an increase in competition among online businesses too, making it harder for new D2C brands to stand out and attract customers.


As a growing e-commerce brand, one of the biggest challenges is to scale and expand your business to a wider audience and amplify conversions. A powerful WhatsApp Business solution helps you scale your business via WhatsApp by reaching out to 1000s of opt-in customers in 1 click.

Payment security:

Ensuring the security of customer payment information is a major concern for e-commerce businesses today. As data breaches can result in loss of customer trust and legal consequences, WhatsApp for e-commerce enables an end-to-end secure and encrypted payment processing for your customers, without having to worry about any kind of data compromise.

Customer acquisition and retention:

Attracting new customers and retaining the existing ones can be a challenge for e-commerce businesses, as there are many options for consumers on websites, social media and other platforms. However, engaging your customers over WhatsApp can certainly make a difference.

Marketing and advertising:

E-commerce businesses must effectively market and advertise their products to reach their target audience. In today’s competition, it is a tough terrain for brands to implement the perfect marketing and ad strategy to scale their business growth.

Customer Support:

One of the most common business challenges for e-commerce brands is to deliver a top-notch customer experience to their customers. Right from product recommendation to post-purchase support, e-commerce businesses struggle a lot in guiding their customers through the complete buying journey.  And that’s where, WhatsApp e-commerce solutions come into picture, that helps businesses sell while they chat with their customers.

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Unleashing Power: TxxT's Diverse Toolkit for Success
Elevate Your Business with TxxT by Generating High-Intent Leads
Guide customers at every stage of their buying journey with TxxT's robust notification engine. Seamlessly inform customers about their orders through automated shipping and delivery updates. Monitor and analyze campaign effectiveness to discern successful strategies and areas for improvement.
Boost Sales and Enhance Conversions through WhatsApp
Drive Conversions Seamlessly with TxxT Conversations
Guide nurtured leads through the sales funnel for increased conversions via WhatsApp. Tailor upsell and cross-sell offers to individual preferences derived from past interactions. Facilitate seamless payments on WhatsApp through integrated, frictionless payment solutions.
Deliver widespread support efficiently via WhatsApp
Ensure continuous customer assistance around the clock using TxxT at scale
Establish brand credibility by unifying business communication under one number across teams. Elevate customer experience with personalized auto-replies for high-volume conversations. Track and optimize agent response and resolution times to stay proactive and in control.